Modern Cloud Solutions Built with the Patient at the Center

Recent events have driven healthcare organizations and related businesses into overdrive to keep up with data management, ever-changing regulations, and most importantly, patient expectations.  With the variety of healthcare choices in the market, medical professionals are seeking ways to differentiate and acquire new patients and customers.

Coastal Cloud designs and implements innovative Salesforce healthcare solutions to help with these needs for hospitals and medical centers. In fact, not only are we experts in Salesforce, we are experts in healthcare. Our team has spent much of their careers in healthcare and has the expertise to lead your organization to success.

 

Why Coastal Cloud in Healthcare?

Functional Experts

Functional Experts

Inpatient
Ambulatory
Home Health
Health Plans
Behavioral Health
Hospice
Pediatric/Adult

Technical Experts

Technical Experts

Data Integration
Telephony
Data Security
SAML/SSO
Project Management
Change Management
Training

Platform Experts

Platform Experts

Multiple certifications in all Salesforce clouds.

Real World Experience

Real World Experience

Multiple employees previously employed at various enterprise healthcare providers and vendors.

Client Satisfaction

Client Satisfaction

Coastal Cloud is the #1 customer-rated Salesforce consultant.

Read our reviews on G2.com.

Coastal Cloud’s Accelerator Solutions

We have delivered successful projects to more than 100 healthcare and life sciences clients. Coastal Cloud turns our knowledge and experience into proven solutions designed to help our clients be up and running quickly. Our accelerator solutions reduce risk and increase your speed to market.

Build your pipeline faster and enable a consumer experience using our Campaign2Care solution. 

The consumer experience in healthcare starts with great communication during pre-care and continues all the way through post-care. To provide personalized marketing and communication, it is essential to connect data, people, and tools. Inclusion and exclusion are based on data not only from the EMR in Health Cloud, but also the stages of qualification before the point of care.

The Coastal Cloud Campaign2Care solution enables your marketing team to provide volume and velocity to your clinical teams as they prepare and monitor patients through Health Cloud. The use of a single patient 360 within Health Cloud to inform, nurture, and measure patients along their path to health also enables enterprise KPIs that provide trends on patient satisfaction or other success measures surrounding care.

Connect and organize your business development and physician outreach teams.

At its heart, Salesforce is a centralized location for customers. In healthcare, as in other organizations, it is important to develop campaign strategies, log team calls, record concerns or inquiries, and measure the success of referring physicians. From territory management to event tracking and referral insights, Coastal Cloud’s Provider Management Solution can be configured to ensure your team and actions are connected with real-time data on a mobile-friendly platform.

Utilize all of the robust and powerful features of the Salesforce platform to manage a 360-degree view of your patients and customers. 

Your organization may have determined that the original Evariant platform built on Salesforce’s Force.com platform is at the end of its life. Coastal Cloud has the experience to help you transition your current Evariant healthcare CRM, PRM, and data analytics platform to a modern Salesforce platform. Leveraging the modern Lightning user interface, Health Cloud, and Marketing Cloud solutions, your team can confidently upgrade its ability to manage your patient engagement strategy. 

Expedite revenue recovery through Salesforce.

The American Hospital Association reported that US hospitals were on track to lose more than $200 billion in revenue from Covid-19 effects through the first half of 2020, with potentially more losses to come. Coastal Cloud’s solutions help hospitals and other healthcare providers leverage Salesforce technology to expedite revenue recovery efforts. 

  • Identify and Prioritize Procedure Backlogs
  • Qualify Patients for Contact
  • Contact Patients Efficiently and Track Progress
  • Capacity Planning and Scheduling
  • Real-time Metrics and Insights

Coastal Cloud offers subject matter expertise in the referral, lead, and patient opportunity management functions of behavioral health organizations.

The benefits of Salesforce over point behavioral solutions and Excel will equip you with the tools you need to improve your CRM, EMR, and more.

As care becomes more oriented towards home-based and virtual, new solutions to supplement EMRs are required.

Salesforce’s Health Cloud and Field Service scheduling tools are natural additions to a care coordination strategy. Clinicians visiting patients outside their traditional clinical offices require tools to document assessment, schedule appointments, optimize field-based staff deployments, and place orders (cases) for follow-up by the care team. 

Salesforce Expertise

Coastal Cloud has the technical and operational expertise to guide your Salesforce transformation from start to finish.

Health Cloud

Health Cloud

The roadmap for engaging your customers through omnichannel outreach from marketing, call center, pre-care qualification, and post-discharge management. Manage a 360-degree view of your patients – augmenting, not replacing, your EMR platform. Health Cloud, the leading healthcare CRM, also supports field service and home health and care services outside the traditional models.

Marketing Cloud

Marketing Cloud

Tools for patient acquisition and retention that can be used to define, segment, and engage patients.

Experience Cloud

Experience Cloud

Enable personalized portals and communities to engage patients, partners, employees, and customers with secure, authenticated access.

Mulesoft

Mulesoft

This data integration tool is used to integrate your Salesforce system with data from existing EMR, financial, and other systems of record.

Tableau and Datorama

Tableau and Datorama

Data analytics components designed to provide detailed reports and dashboards analyzing every facet of data captured in the system.

Security

Security

Security review and audit programs designed to minimize risk and reduce compliance concerns. Salesforce understands security is of paramount importance for healthcare organizations and businesses.  

News

Expertise